Julie is an experienced leader in effecting digital transformation, designing customer support models, and ensuring ‘back of house’ excellence in customer relationship management.
Typical focus: Customer membership programme operations, CRM, and software development.
Julie has run numerous complex digital projects, supporting businesses across three continents and in multiple sectors, delivering structured customer communications and support programmes that drive business growth.
After an early career in financial services, Julie was a Director at Carlson, responsible for Client Services, Customer Insights and Marketing.
Prior to joining Tecsa, Julie worked at Aimia and Virgin Atlantic running business process re-engineering, operational delivery, call centre, customer services and project management teams.