Consultant

Monica Le

Monica is a Certified Loyalty Marketing Professional (CLMP ᵀᴹ) with more than 16 years of experience in the strategy and application of CRM, loyalty, customer experience, consumer insight, digital product design, personalised marketing practices and data analysis. She has focussed primarily on shaping customer behaviour within both consulting environment & global luxury retail. 

Expertise

Monica has an outstanding record of revenue generation and client service through the design & implementation of next generation CRM & loyalty strategies that are actionable, measurable and contribute directly to financial performance.

Based: Hong Kong